Sales & Customer Service Manager

• LocationWest Thurrock, RM20 3FN
• Salary£40,000-£45,000 per annum (Depending on experience)
• Hours8:00 am – 5:00 pm, Monday to Friday
• Job typeFull-time, Permanent

About Us

Brick Wholesale is a growing UK online supplier of bricks, brick slips, and specialist building
materials. We serve customers through our online store.

We are looking for an experienced Sales & Customer Service Manager to lead our
customer-facing team, drive sales performance, and maintain excellent customer service
Standards.

The Role

This is a hands-on management position with responsibility for a small team of four
employees, consisting of two Customer Support Representatives and two Sales
Representatives.

You will be responsible for managing, supporting and coaching the team, driving sales
performance, overseeing customer service and ensuring the smooth day-to-day running of
the department.

We are looking for someone who is commercially minded, confident with numbers, an
excellent negotiator and a strong problem solver who leads by example

This is a management role with sales responsibility, not an individual sales position.
Previous experience managing a small team is essential

Key Responsibilities

• Manage, support, and coach a team of two customer support staff and two sales representatives.
• Lead by example, setting high standards for professionalism, productivity, and customer service.
• Set and monitor individual and team sales targets and KPIs.
• Drive sales conversion by ensuring enquiries and quotations are followed up effectively.
• Monitor sales margins and profitability, ensuring commercial targets are achieved.
• Negotiate pricing with customers while protecting company margins.
• Identify opportunities to increase sales, average order values and repeat business.
• Oversee customer enquiries, orders, complaints and after-sales support.
• Personally handle difficult or escalated customer situations and find effective solutions.
• Demonstrate excellent problem-solving skills and the ability to think independently and make sound decisions.
• Ensure the team delivers prompt, professional, and helpful customer service.
• Identify areas for improvement and implement better processes and working practices.
• Report on sales performance, margins, and customer service results to senior management.

Skills & Experience Required

Essential

• Previous experience managing a small team in sales and customer service.
• Excellent computer literacy, with confidence using a range of digital tools and online platforms.
• Experience coaching, supporting and developing employees.
• Proven ability to manage team performance and sales targets.
• Experience working with sales margins, pricing and profitability.
• Strong negotiation skills and the ability to balance winning sales with protecting profit margins.
• Very good numerical and analytical skills, with confidence working with figures, calculations, pricing and commercial data.
• Excellent customer service and problem-solving skills.
• Confident handling difficult customer situations independently.
• Strong decision-making skills and the ability to use initiative.
• A positive attitude and the ability to lead by example.
• Excellent communication and organisational skills.
• Commercially minded with a focus on achieving results.

Desirable

• A good understanding of online business operations.
• Experience in the construction, building materials or builders’ merchants industry.
• Familiarity with CRM systems.

The Ideal Candidate

You will be an experienced, hands-on manager who enjoys leading people, developing a team, and driving business results.

You must be commercially astute, numerically confident, and comfortable making pricing and negotiation decisions. You should understand the importance of balancing sales growth with profitability and protecting margins.

You must also be comfortable taking responsibility, making independent decisions, resolving challenging customer issues, and ensuring your team performs to a high standard.

We are particularly interested in candidates who can demonstrate genuine people management experience, rather than individuals whose background is purely in sales.