Сareer - Support Representative Role

Join Our Growing Team as a Sales Support & Admin Superstar!
 

Love helping people, staying organised, and making sure everything runs like a well-oiled machine? Got great communication skills and a knack for problem-solving? Then you might be just the person we’re looking for.

We’re expanding fast and need a full-time Sales Admin & Support Representative to join our buzzing Woodford Green office. 

This is a key role in delivering the top-notch customer experience we’re known for – and you’ll be right at the heart of it.
 

What You’ll Be Doing Day-to-Day:

- Being the friendly first point of contact for customers via phone, email, and web chat

- Answering questions, solving problems, and making customers feel valued – every single time

- Processing sales and purchase orders accurately (because details matter!)

- Keeping our customer records neat, tidy, and up to date

- Working closely with your teammates to resolve issues quickly and effectively

- Escalating any tricky problems so we can tackle them before they snowball

- Thinking like the customer – solving issues in a way that’s best for them, not just for us.

What You’ll Bring:

- Clear, confident, and friendly communication skills (written and spoken)

- Great listening and comprehension – so you truly understand what customers need

- A knack for writing accurate, concise, and well-structured replies

- Solid computer skills – you’re comfortable with email, navigating websites, and using various software

- A focus on the customer experience – even when things get busy

- The ability to empathise, stay calm under pressure, and handle tricky situations gracefully

- Strong organisational skills with an eye for detail

- A positive, can-do attitude and the drive to take ownership of challenges until they’re solved.

Why You’ll Love It Here:

- £29,710 fixed salary

- We’re a Living Wage Employer – because fair pay matters

- Full training to set you up for success

- A modern office in Woodford Green (Mon–Fri, 8am–5pm – your evenings and weekends are yours)

- 28 paid holidays (including bank holidays)

- An extra paid day off on your birthday

- Unlimited growth potential in a rapidly expanding business

- A supportive team that actually enjoys working together.
 

Also, our office in Woodford Green is a fun, stylish, and down-to-earth place to work. Check our Social Media; it's proof.